Course-Summary

This course gives delegates the skills to handle difficult situations confidently. We meet difficult people in many different work situations – members of your team, colleagues, external service providers and clients. Difficult behavior can have a major impact on managers/team leaders and their team leading to under performance, stress and often staff turnover. By learning to handle difficult situations better they will become more confident leading to improved performance.

“This is one of my favorite courses as delegates arrived stressed and leave with a new found confidence to manage difficult people. I can really see the difference in their faces.” 

who-is-course-for

This course is for anyone who is in a team leading or management role and would like to develop their skills.

Course-Outline

  • Identify the key difficult behaviors from your team, colleagues, management and clients
  • Understand the origin of difficult behavior
  • Looking at things from a different perspective
  • What are the key qualities needed when managing difficult behavior
  • Staged interventions to improve and change challenging behavior
  • Delivering difficult messages to your team or colleagues
  • How to build your own confidence and assertiveness
  • Moving from negativity to positivity with your team
  • How to stay calm in difficult situations

Find out more today

Get in contact today to find out how your organisation can benefit from this course.