Course-Summary

Management Masterclass gives delegates an in-depth skill-set and set of tools for managing teams.  Covering the role of a manager, situational management, motivating staff, coaching skills, developing team work, delegation, handling difficult situations and self-awareness. This course can be tailored to meet the exact needs of your managers and organisation.

At the end of the course, delegates will have developed their management skills with a practical toolkit and set of techniques that can be used in their jobs straightaway. The course is run in a highly interactive way with lots of delegate discussions and interactive activities to learn and practice the techniques.

“I really enjoy delivering this course as I can see the big increase in delegate’s confidence as they learn new skills which they can apply to their workplace immediately.”

who-is-course-for

This course is ideal for those who are moving into management, new managers and those who have been managing for some time but want a refresher on the key skills.

Course-Outline

What is management?

  • Understand the team leaders/line manager’s role and responsibilities
  • What are the key characteristics of a good manager
  • What is your natural management style?
  • Identify the qualities you need to develop as a manager
  • A simple model for management

Managing People

  • Should we manage everyone the same?
  • Adjusting your management style to each member of your team
  • Getting your team in the zone
  • Providing feedback to your team

Understanding Motivation

  • What motivate you as a manager
  • Understanding the motivation of your team
  • Motivational theory and practice

Coaching Skills

  • What are the origins of coaching
  • How does a coaching approach differ
  • GROW Coaching model
  • How to use open questions to coach your team

Delegation

  • What are our barriers to delegation?
  • How to delegate effectively
  • Using delegate to grow & develop your team
  • Setting goals for your team

Team Work

  • How do teams work together
  • What can managers do to promote good team working
  • Managing conflict within a team

Managing Difficult Situations

  • What is a difficult situation for you
  • How should we handle difficult situations
  • 3 steps to managing any difficult situation

Self-awareness

  • Why is self-awareness important for managers
  • What are the key elements to self-awareness
  • How can I manage my emotions

Find out more today

Get in contact today to find out how you can benefit from this course.